Foscam FI9900PR 2.0MP Waterproof HD 1080P H.264 P2P Wireless Wired Onvif Security Surveillance Network Indoor Outdoor IP Cameras with 30-Day Free Trial of Foscam Cloud Service Reminder: Please cancel your Foscam Cloud by the end of free trail expired time if no longer necessary,or itll begin charging automatically.(as the below Cancel Foscam Service Subscription). Payment Terms Shipping Terms Warranty Return Policy Contact Us * Only Accept Payment Via Paypal (if you do not have Paypal account, please register free in https:www.paypal.com ).Payment must be made within 4 days after bid the item. * Import duties, taxes and charges are not included in the item price or shipping charges. * Please understand the shipping and handling Fees charged is not 100% reflected on postal costs. There are posting, packing, and labor costs involved to prepare your parcel. * Please contact us for invoice if you dont know how to pay as soon as you win the item. * If you use e-check on Paypal, delivery may take longer, as we will hold your order unit your e-check is cleared. * Usually Ship the items by UPS or DHL or Airmail Service. Mostly, all orders will be shipped out within 2 working days after we receive the payment.Please better provide your contact phone number for prompt and secure shipment. * For UPS or DHL service,usually itll take 3-6 business days (Excluding Saturday,Sunday and Public Holidays) to reach you,which actually depends on destination and logistics service.For other postal service,please refer to the estimated delivery time. * Please understand kindly that logistics service is beyond of our control,however well arrange shipment in time. * Please make sure your shipping address is matched with your eBay Registered Address.We are not responsible for any wrong or undeliverable addresses. A return or resend fee will be required for such a case. * Tracking number will be updated on eBay after we process your order. If you dont receive the item within Estimated Delivery Time, please feel free to contact us, and we will try our best to solve the problem. * For the item without tracking number,normally it will take longer time to reach you.Please wait patiently. * Dont open dispute or leave Negative or Neutral Feedback just because of your worry.If you worry about it, please contact us via email freely, we desire to resolve your problem in mutual friendly good manner. What do I do if my package is lost or damaged? If a package arrives damaged, ask the delivery person or post office clerk to acknowledge the damage in writing (by getting the driversclerk name, a basic statement and a signature) before signing and receiving the goods. Contact us immediately via email or message and hold onto the product and all the packing material. If your package is lost, you can contact us for further details. * All Foscam products come with 2-Year Warranty and 30-Day Return or Refund since the date of original purchase. * Warranty does not cover service or replacements caused by Rust, Corrosion, Lightning, Fire, Theft, Acts of Nature, Negligence, Misuse, Abuse, Alteration, Installation, Unauthorized Repairs, Power Failure or Shortage etc factors. In this case,we will repair or replace a defective product or part with a new or refurbished item.The user is responsible for all transportation and insurance charges. * All warrantyreturn items must accompany by a return approval (RA) note. Please contact us via email or message to obtain a return approval. We do this to minimize errors and misunderstanding. Any item returned without an RA note will not be looked at or contact and would eventually be discarded. This will cause delay to your warranty claim. We will not be responsible for any loss incurred by the buyer sending an unmarked item to our store. The Buyer will need to bare all costs in processing the returned item. * All warranty is void if any physical damage, water related damage, or tampering and modifying is found on the returned item. The items need to be tested by our technician before any warranty can proceed. If the returned product is tested and found to be working and not faulty,the buyer will also need to pay for return cost. If any situation as above, please contact us immediately, we promise to respond your email within 48 Hours (Weekends & holidays excluded).Weve been working hard to bring you happy purchasing experience, and looking forward to keeping contact with you!Thank you a million! * Products may be returned for refund or replacement within 30 days of the purchase date.Returned merchandise must be unused,in original packaging and include all accessories.Shipping cost are non-refundable. * Defective products may be returned for repair up to 2 year from the purchase date.Repairs will be processed through the manufacturer,we will assist in the repair procedure in any way we can expedite the process. * Prior to any return,a Return Merchandise Authorization(RMA) must be obtained by contacting the seller.Any products returned to us without a RMA will be send back to the buyer at hisher expense.The buyer is responsible for the cost of returning any merchandise. * We will employ every resource to ensure that your return is processed promptly and without hassle.Please contact us for any product or service issues before escalating to eBay for solution. * Our Working Time: 8:00 AM - 18:00 PM (Beijing Time), 16:00 PM - 2:00 AM (PST), Monday - Saturday. * We always aim to achieve positive feedback with 5stars ratingrating in all areas. Please immediately let us know if you are having any problems so that we can work together to solve any issues to your satisfaction. * We value all our feedback highly. Please leave us a Positive Feedback after the transaction.We will also leave Positive Feedback to all buyers who do that. * If you have any problems, Please feel free to contact us through eBay message center or email.Our customer service and tech support will do our best to help you out. If you are not satisfied with any means,please give us an opportunity to offer you a proper solution. * Have a pleasant purchasing experience!